條款及細則Terms and Conditions

歡迎使用天然豚骨拉麵專門店 一蘭 ICHIRAN之外送點餐系統（下稱本站）。請詳細閱讀本服務條款後再進行註冊，一旦完成註冊後，即代表您已接受本條款所約定之所有權利義務。

【認知與接受條款】

當您通過註冊並使用本訂餐系統向本站提交任何訂單時，即表示您聲明及保證您有能力了解、同意及遵守本條款。您應提供真實、準確及齊全的註冊及訂購資料。所有經網路或電話訂餐服務所提供的資訊將適用本服務條款（統稱「本條款」）之約束。

【註冊】

您在註冊的同時，應同意以下事項：

保證您所填寫的各欄位資料之正確性與真實性，絕無偽造或冒用他人名義註冊。為取得最佳服務，您應隨時更新您的個人資料。如您提供的資料不實、未按照提示正確填寫資料、或有資料填寫不完整或錯誤，本站得不經通知，暫停、終止或關閉您的帳號，並拒絕您使用本站所提供之部份或全部服務。

【產品資訊】

本站之產品說明與圖片均僅供參考，您應以門市實體店面提供之最新資訊與說明為準，惟本公司將盡力確保門市與網站之產品說明之一致性，但保留更改價格與產品細節的權利，無需事先通知。

【訂單】

1. 訂單送出後如欲修改訂單或取消訂單，請致電本站「商店資訊」中所提供之電話號碼向相關人員提出要求，惟本公司保有最終修改、變更與取消訂單之權利。

2. 本站就用戶紀錄判斷該訂單不可信賴時，有權保留拒絕該訂單的權利並逕行通知。

3. 本站對不特定產品若因各式因素產生缺貨情形，有權對您發出通知表示拒絕或要求您修改該訂單。

【付款⽅式與開立發票】

1. 使用本線上點餐服務不論自取或外送，皆須於點餐時付清款項全額，如有疑問歡迎致電詢問。

2. 發票將於完成訂購(線上付款成功)後寄送電子發票至電子信箱中。

3. 本公司採用自動化系統開立電子發票，依照法規一筆訂單僅對應一張發票，恕無法分別開立多張發票。如有分別開立需求，請將商品分別下單。

4. 發票商品名稱統一為食品，並依據實際金額開立，恕無法指定開立其他品名、金額和發票日期，發票顯示日期為訂單送出日期（即下單付款成功），恕無法指定發票日期。

5. 

本訂購系統信用卡支付委託銀行為綠界科技股份有限公司。

【退換貨】

1. 本站商品恕不接受退貨，除產品本⾝與標⽰規格不符、貨品品項錯誤、或瑕疵品方可退換。 若有任何疑問，請拍照並儘速與本站聯絡，我們會儘快為您服務。

2. 針對符合退換貨標準之商品，退換貨前請務必先與本公司人員聯繫並確認退款相關事宜，待確認後我們將立即為您辦理退款手續。

3. 請保持消費發票及其他附件或資料之完整性(拍攝照片)，切勿有任何缺漏或毀損毀，否則恕不接受退貨申請。

4. 若雙方達成退貨協議，將依循當初選擇之付款方式將款項退還。若使用信用卡付款，則將於10-12個⼯作天內(不含例行假日)退款至付款之信⽤卡帳戶，請您留意當期或隔⼀期信用卡帳單，由於各家信用卡銀行作業程序不同，若您有其他疑問，請向您的信⽤卡公司洽詢。

個人私隱政策及個人資料收集

本公司為提供給您更多完善及多元之服務及商品，對於您所提供本公司之個人資料，將依個人資料保護法之規定來使用、保管您之個人資料，並維護您的隱私權。您於本站註冊及使用的個人資料，將適用於您使用本站之會員訂餐服務，本公司依法告知您相關之資料蒐集與利用方式如下：

蒐集機構：一蘭香港有限公司

蒐集目的：會員服務、會員訂餐及後續相關服務與會員行銷。

蒐集類別：姓名、電話號碼、地址、電子郵件地址等您所自願填寫之識別性資料以及線上訂購所需要之帳務資料。

資料使用之期間、地區、對象及方式：本公司將持續使用您提供的個人資料直至您提出停止使用為止。您的個人資料均被嚴密地保存在本公司的資料庫系統中。同時僅得在本公司訂定之資料授權管理規範下，進行資料之取得與使用，而不在授權範圍內之任何第三人，均無法通過授權控管系統而取得資料。

本公司僅將您的該些資料使用在您所需的個別服務上，並主動提供行銷活動及相關優惠訊息給您。您同意接收由本公司寄送關於本公司食品、飲料、相關產品及餐飲服務的銷售資訊。對於會員所登錄或留存之個人資料，本站得於取得您同意之範圍內蒐集、處理、保存、傳遞、使用該等資料，及提供使用者其他資訊或服務、或作成持卡人統計資料、或進行關於網路行為之調查或研究、或您所同意參與之行銷、抽獎活動，或為任何之合法使用。

透過本服務所蒐集的個人資訊，將以本權益條款所揭示之範圍為限，除非經過您的同意，否則不會移作他用。

隨時性

本條款將因本站不斷的功能擴充、法令政策進行適切之調整與更新，您應隨時進入本站關注本條款的修正，以利掌握最新的資訊；本條款修正後如您有任何登入帳戶使用會員功能之行為，即視為您同意遵循更新後之本條款。

ACCEPTANCE AND CONFIRMATION OF ORDER

- The client may place an order on the website. The process for placing an order is as follows:

- Choose your products and add them to cart

- Validate the contents of the cart

- Provide information regarding the client personal details

- Indicate pick up dates and time

- Indicate remarks as well as preferred payment method

- Accept the GTC

- Confirm the order

- Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. The conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client. The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email. The products remain the property of the vendor until it receives full payment of the price.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. Please keep the integrity of the consumption invoice and other attachments or data (take photos), without any omission or damage, otherwise we will not accept the return application. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Hong Kong law. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.